Refund Policy

Effective Date: 5 July 2026 Last Updated: 5 July 2026

This Refund Policy explains how refunds work for subscriptions to the LumenGrowth platform ("the Service"), provided by LumenGrowth Ltd ("LumenGrowth", "we", "us", "our"). It should be read alongside our Terms & Conditions and Privacy Policy. By subscribing, you agree to this policy. Because the Service is a digital product you can access immediately upon subscribing, the terms below apply.

1. Subscription Fees

Subscription fees are non-refundable once a billing period has begun, except where required by law or expressly stated in this policy — including where you have not used the Service during a period for which you were charged.

2. Cancellation

You may cancel your subscription at any time. Cancellation stops future billing; it does not refund the current billing period. You retain access to the Service until the end of the period you have paid for.

3. Billing Errors

If you have been charged in error — for example, a duplicate charge or a charge after cancellation — contact us within 30 days and we will investigate and issue a refund where the error is confirmed.

4. Statutory Rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

5. How to Request a Refund

Email [email protected] with your account email, the charge date, and the reason for your request. We aim to respond within 5 business days.

6. Contact Us

LUMENGROWTH LTD 32 Fairway Drive London SE28 8QL United Kingdom

Phone: +44 208 3123325 Email: [email protected]