Lumen Growth ltd.

Privacy Policy

Effective Date: 5 July 2026 Last Updated: 5 July 2026

LUMENGROWTH LTD ("Company," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our software, or communicate with us — including through SMS/text messaging services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

  • Contact information: your name, email address, mobile telephone number, and business name.

  • Account information: your login credentials, subscription plan, and billing details.

  • Business information: details about your company, services, and customers that you enter into the platform.

  • Usage data: IP address, browser type, device information, pages visited, and interactions with our website and software.

  • Communications: records of your correspondence with us, including SMS, email, and support enquiries.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the LumenGrowth platform;

  • Create and manage your account and process subscription payments;

  • Deliver onboarding, setup guidance, and customer support;

  • Send you the communications you have consented to receive, including SMS messages;

  • Send appointment reminders, demo confirmations, and account notifications;

  • Improve our services, website, and customer experience;

  • Comply with our legal and regulatory obligations.

3. SMS / Text Messaging and Mobile Information

When you provide your mobile telephone number and opt in, you consent to receive SMS text messages from LumenGrowth Ltd relating to your demo booking, account, onboarding, appointment reminders, billing notifications, customer support, and service updates.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

4. How We Collect SMS Consent

SMS consent is collected through an opt-in checkbox on our website forms. The checkbox is not pre-selected — you must actively tick it to consent. Consent to receive SMS messages is not a condition of purchase. We retain a timestamped record of each consent, including the date, time, and the specific form through which consent was given.

You may withdraw consent at any time by replying STOP to any message you receive from us, or by contacting us at the details below.

5. How We Share Your Information

We do not sell or rent your personal information.

We may share limited information with the following categories of service providers, strictly to the extent necessary to operate our services:

  • Payment processors, to handle subscription billing;

  • Cloud hosting and infrastructure providers;

  • Communications and messaging platform providers, acting solely on our instructions to deliver the messages you have requested;

  • Professional advisers and regulators, where required by law.

As stated in Section 3, this sharing expressly excludes text messaging originator opt-in data and consent. Mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain your personal information for as long as your account is active, and thereafter only as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for the duration required by applicable telecommunications regulations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information; to object to or restrict its processing; and to withdraw consent at any time. To exercise these rights, contact us using the details below. If you are in the United Kingdom, you may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies and similar technologies to operate the site, analyse usage, and improve performance. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

LUMENGROWTH LTD 32 Fairway Drive London SE28 8QL United Kingdom

Phone: +44 208 3123325 Email: [email protected]